IN AN EMERGENCY CALL 000 or go to your nearest hospital Emergency Department
The Centre for Rural and Remote Mental Health does not provide Emergency Services.

S3 E6: Homelessness

Imagine your life without a safe place to sleep each night. How do you think that would affect your mental health? There is a lot of misconceptions about what homelessness looks like in 2019 and we need to break those down as we talk about mental health and having a place to live. In this episode you'll hear what it's like to live without housing security and about some of the amazing work being done in NSW to help people out.

Listen to this episode:

Guest speakers

Tamara Pallos started her career as a lawyer but then retrained as a counsellor.  She was involved in frontline mental health service delivery, mostly in community sector organisations such as Relationships Australia, for around ten years. After that, Tamara made a transition into policy work, with a human services focus.  She has held Principal Policy Officer roles at the Royal Commission into Institutional Responses to Child Sexual Abuse and at NSW Health.  Tamara currently works as a Senior Project Officer at Homelessness NSW, a peak, not-for-profit organisation that works with its members to prevent and reduce homelessness across NSW.  One focus of Tamara’s role is improving how mental health programs and services support people experiencing homelessness.


Penny Dordoy is the Head of Community Services for Housing Plus, in the Central West of NSW. She has oversight of homelessness, domestic violence services, support services for people exiting the prison system, and services to support people into employment and out of social housing.

Penny is active in her community, lobbying regional business, service providers and community to acknowledge and understand domestic violence and homelessness issues and to take action to support the most vulnerable. Penny has led a number of community projects to tackle domestic violence and in 2019 was selected to represent rural and regional women as part of the NCOSS delegation to attend the 62nd Commission of the Status of Women in New York.

Talie Star 

Talie Star is a Speaker/Singer/Songwriter who is an advocate for Domestic and Family Violence NSW (DVNSW), a consultant with Homelessness NSW and PIAC/Street Care. She is passionate about ensuring the voices of people with a lived experience of Domestic and Family Violence and Homelessness are heard by government and other decision-makers, and challenges systems that continue to promote Power & Control structures.

Talie currently facilitates the Domestic and Family Violence (DFV) Lived Experience Group with Homelessness NSW (which supports women with an experience of homelessness and DFV to conduct advocacy projects) she is part of the Voices for Change Project with DVNSW and is a facilitator for the Love Bites Programme in schools (using her background in Youth work and counselling) to assist young people to understand healthy relationships and prevent violence. She is a member of Homelessness NSW’s Policy Council and on the steering committees of Voices For Change and Love Bites.

Talie’s love of the arts sees her creatively bringing the issues surrounding DFV & homelessness to life in songs, performance poetry, art and workshops/seminars. She is committed to empowering people to discover their voice within, to change their inner dialogue and embrace all that they were made to be. In recognition of her outstanding work in promoting the voice of people with a lived experience of homelessness, Talie was awarded the NSW SHS Sector Consumer Achievement Award in 2018.


Homelessness can affect men, women and children from a wide range of backgrounds. According to the 2016 Census, more than 116,400 adults and children in Australia were experiencing homelessness [1]

Homelessness is more than just being without shelter. There are three different types of homelessness, including:

  • ‘Primary homelessness’ is when people lack conventional accommodation, such as living on the streets, sleeping in parks or cars, or squatting in buildings and improvised dwellings.
  • ‘Secondary homelessness’ is when people are forced to frequently move from one temporary shelter to another, for example, emergency accommodation or couch surfing.
  • ‘Tertiary homelessness’ is when people live in accommodation that falls below minimum standards, for example, boarding houses or caravan parks [2]

While the relationship between mental illness and homelessness is complex, we do know that one in three people who were assisted by specialist homelessness services nationally had a current mental health problem. [3]

For some, homelessness may trigger the development of mental health problems. While for others, their existing mental health problem may make them more vulnerable to common risk factors for homelessness such as domestic and family violence, alcohol and other drug use and unemployment. [4]

[1] Australian Bureau of Statistics. Census of Population and Housing: Estimating homelessness, 2016 

[2] Homelessness NSW. Facts about homelessness. 

[3] Australian Institute of Health and Welfare. Mental health services in Australia: Specialist homelessness services.  

[4] Australian Housing and Urban Research Institute. Housing, homelessness and mental health: towards systems change, page 13. 

Facts and Statistics

Australian Institute of Health and Welfare. Mental health services in Australia: Specialist homelessness services – This report provides a summary of mental health services in Australia, with the link to the section focusing on specialist homelessness services.

Australian Institute of Health and Welfare. Specialist homelessness services annual report 2017-18: Clients with a current mental health issue – This report describes the characteristics of clients using specialist homelessness services, with the link to the section focusing on those with a current mental health issues.

Australian Institute of Health and Welfare. Specialist homelessness services annual report 2016-17: Clients in regional and remote areas – This report describes the characteristics of clients using specialist homelessness services, with a link to the section focusing on those in regional and remote areas.

Australian Institute of Health and Welfare. Aboriginal and Torres Strait Islander people: a focus report on housing and homelessness – This report looks at the changes in Indigenous housing tenure and homelessness over time.


MyHousing Online Services

MyHousing Online Services offers convenient online tools for FACS housing clients 24 hours a day, 7 days a week. You can apply for housing assistance, access your housing information and make payments online.

Aboriginal Housing Office

Aboriginal Housing Office offers housing information for Aboriginal and Torres Strait Islander people, including housing applications and home ownership.

Help Services

If you or someone else is in immediate danger, call 000 or go to your nearest hospital emergency department.

If you’re concerned about your own or someone else’s mental health, you can call the NSWMental Health Line 1800 011 511 for advice.

Having a tough time and need someone to talk to right now? The following services are there to listen and help you out. They are confidential and available 24/7.

Link2home – 1800 152 152 

Link2home provides information, assessments and referrals to support and accommodation services across NSW. This service is available 24 hours/7 days, however, referrals can only take place from 9 am to 10 pm.

Ask Izzy

Ask Izzy is a website that connects people in need with housing, meals, financial help, family violence support and counselling services across Australia. If you are on the Telstra mobile network, you do not need to have credit or access to free wifi to use the site.

NSW Government Service Directory

Find services that help support people experiencing homelessness across NSW.


NSW to half homelessness by 2025
NSW Government, 13 February 2019

What it’s like to homeless and have a mental illness
SBS, 11 July 2018

The surprising link between mental illness and homelessness
SBS, 28 June 2017




Aboriginal Flag