IN AN EMERGENCY CALL 000 or go to your nearest hospital Emergency Department
The Centre for Rural and Remote Mental Health does not provide Emergency Services.

Help Services – NSW floods

If you or someone else is in immediate danger, call 000 or go to your nearest hospital emergency department.

If you’re concerned about your own or someone else’s mental health, you can call the NSW Mental Health Line 1800 011 511 for advice.

HAVING A TOUGH TIME AND NEED SOMEONE TO TALK TO RIGHT NOW?

The following services are here to help. They are confidential and available 24/7 (unless otherwise stated).

Disaster Welfare Assistance Line – 1800 018 444 (open 8.30am – 4.30pm and staffed with counselling support)
Lifeline – 13 11 14
Suicide Call Back Service – 1300 659 467
Men’s Line Australia – 1300 78 99 78
Kids Help Line – 1800 55 1800
1800 RESPECT  – 1800 737 732
Domestic Violence Line – 1800 656 463
Beyondblue Support Service – 1300 22 4636
Alcohol Drugs Information Service – 1800 250 015

OTHER AVAILABLE SUPPORTS

Rural Adversity Mental Health Program (RAMHP) – contact your local RAMHP Coordinator. They are not clinicians but they can listen, provide support and help connect people to services in their local area.

Animal Welfare
The NSW Department of Primary Industries and Local Land Services NSW are providing assistance to landholders and communities with animal welfare-related issues resulting from the floods.
For more information visit www.dpi.nsw.gov.au/climate-and-emergencies/floods or phone the Agricultural and Animal Services Hotline on 1800 814 647.

Local Land Services – 1300 795 299
Or call the LLS on 1300 795 299 for emergency support in managing livestock or flood impacts.

Salvation Army Disasters Assistance Team
The Salvation Army is currently on the ground providing support through multiple evacuation centres which have been established in NSW. Contact the Salvation Army Disasters Assistance team on 1300 662 217.

Office of Emergency Assistance
Contact the Office of Emergency Assistance for NSW Government advice and support.

USEFUL LINKS

Evacuation Centres
Head to you local Evacuation Centre.

Emerging Minds: Community Trauma Toolkit
Emerging Minds Community Trauma Toolkit contains resources to help and support adults and children before, during, and after a disaster or traumatic event. These resources provide a starting point for you to help children navigate the different stages of a disaster. Resources to support children during natural disasters including flood.

CRANAplus Bush Support Service – 1800 805 391
A free and confidential telephone counselling service for rural and remote area health professionals and their families.

FarmHub
Connects Australian farmers to on-farm, business, household and personal support to manage hardship.

Rural Resilience Program
Links farmers to services and initiatives to build personal and business resilience through Rural Resilience Officers and Rural Support Workers.

NSW Rural Assistance Authority – 1800 678 593
Provides assistance to rural producers and small businesses in regional NSW.

ReachOut
A youth-focused website which provides help and support for people aged 25 and under.

FINANCIAL SUPPORT

Australian Government Disaster Recovery Payment– a lump sum payment if you have been adversely affected by the floods, issued by Services Australia.

Disaster Recovery Allowance– a short-term payment if a declared disaster directly affects your income, issued by Services Australia.

Special Disaster Grants– recovery grants for primary producers affected by storms and floods, issued by the NSW Government Rural Assistance Authority.

Other Useful Links:
Rural Assistance Authority
Resilience NSW
Service NSW

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